ABDRC presents solutions for amicable settlement of financial disputes to the inhabitants of Bihor County. (more…)

Man, aged 31 to 40 years, of Bucharest, holding a personal loan in RON, and submitting online an application with ABDRC seeking a solution for the problems occurred or reduced commissions and fees. This is the profile of the consumer who approaches the Alternative Banking Dispute Resolution Centre, according to the Center’s own statistics. (more…)

In a social case, a consumer from Maramureș had a debt of EUR 44,621 written off further to negotiations with the bank, with the mediation of ABDRC. In fact, the bank accepted to write off a debt that was almost equal to the amount initially borrowed by the consumer. The solution was proposed by the conciliator Roxana Mustățea, after three months of discussions with both parties involved. (more…)

Bucharest, Thursday, 4th of April 2019 – Close to 500 Romanian have approached the Alternative Banking Dispute Settlement Center (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. In 2018, during the same period, ABDRC received only 310 requests from consumers. The figures of the first quarters show a significant increase in the total number of applications and confirm the estimates made in the beginning of the year. This is one of the reasons for which ABDRC decided to increase the number of conciliators from 17 up to 21. The four newly arrived conciliators are experts in law and finance and banking. (more…)

Over the last three years, more than 700 Romanian consumers have obtained from banks and NBFIs, with the help of ABDRC, reduction or removal of fees, reduced loan installments, or even writing off the entire outstanding principal.

As of March 2016, the benefits obtained further to the negotiations between consumers and banks with the aid of ABDRC have exceeded EUR 1.4 million.

In 2018, close to 1,300 Romanians approached ABDRC, of which 36 applications were filed from County of Dolj. In the national classification, County of Dolj ranks 9th in terms of the number of applications submitted to ABDRC. Most of the applications came from Bucharest and Ilfov (37% of the total). Here is how some of the applications filed from Craiova were resolved: (more…)

Since 2016 and to date the Alternative Banking Dispute Resolution Centre (ABDRC) has established itself as a genuine solution for increasingly more Romanians. Over the past three years, more than 2,000 consumers have chosen not to go to court anymore to have their problems with the banks solved, but to search for a solutions through ABDRC. (more…)

The negotiations carried out through ABDRC have provided benefits of EUR 1.015 million. Compared to the figure reported in 2017, the amount of 2018 is three times higher. “The fact that we went over the threshold of EUR 1 million shows, on one hand, that increasingly more Romanian have pursued the dialogue avenue through ABDRC to the detriment of having their disputes settled in court, and, on the other hand, the willingness of the banks to negotiate”, says Alexandru Păunescu, member in the Steering Board of ABDRC. (more…)

The Alternative Banking Dispute Resolution Centre (ABDRC) signed a cooperation protocol with the Bucharest Chamber of Notaries Public (CNPB). Following this protocol, consumers in Bucharest will also receive information on the ABDRC in notary public offices.

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A consumer from Bucharest obtained close to EUR 39,000 following the negotiations with the bank. Further to application of the ABDRC procedure, he will no longer be charged the management fee of EUR 35,000, and additionally, he was returned the financing fee of EUR 3,770. (more…)