How can the ADR Center help you in the alternative dispute resolution?
The ADR Center manages the infrastructure needed for ADR through 2 types of procedures:
- The ADR procedure concluded with proposing a solution (conciliation procedure): the procedure is finalized after the parties have accepted the resolution proposed by the conciliator through the Solving Note. The deadline for the parties to accept / deny the solution is 15 days after receiving the proposal. The parties may withdraw from the proceedings at any time.
- The ADR procedure concluded with imposing a solution (arbitration procedure): the procedure is finalized with imposing a solution mandatory for both sides. The procedure is similar to that of the judgement courts, but with shorter terms, within maximum 90 calendar days, and can be agreed upon. The parties can not withdraw from the proceedings.
Conciliators / arbitrators appointed to resolve disputes propose or impose a solution, depending on the procedure chosen, following the analysis of the documents and the discussions with the parties.
These procedures are optional, voluntary, separated from court proceedings and free of charge for the consumer.
- In order your bank/NBFI to review your application, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors/issues, medical records, etc.).
- Also, please send us valid contact details (email/phone) and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don’t reply, your case can be closed on the ground “withdrawn consumer”.
- We remind you that no request for deregistration from the Credit Office may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks/NBFIs directly!
THE STEPS FOR CONCILIATION
THE STEPS FOR ARBITRATION
What are the steps?
The dissatisfied consumer with the contractual relationship with the credit institution (bank / IFN), makes a request to the credit institution and, if not satisfied with the response received…