How can the ADR Center help you in the alternative dispute resolution?

The ADR Center manages the infrastructure needed for ADR through 2 types of procedures:

  1. The ADR procedure concluded with proposing a solution (conciliation procedure): the procedure is finalized after the parties have accepted the resolution proposed by the conciliator through the Solving Note. The deadline for the parties to accept / deny the solution is 15 days after receiving the proposal. The parties may withdraw from the proceedings at any time.
  2. The ADR procedure concluded with imposing a solution (arbitration procedure): the procedure is finalized with imposing a solution mandatory for both sides. The procedure is similar to that of the judgement courts, but with shorter terms, within maximum 90 calendar days, and can be agreed upon. The parties can not withdraw from the proceedings.

Conciliators / arbitrators appointed to resolve disputes propose or impose a solution, depending on the procedure chosen, following the analysis of the documents and the discussions with the parties.

These procedures are optional, voluntary, separated from court proceedings and free of charge for the consumer.

THE STEPS FOR CONCILIATION

Call 021.9414

(Tap to call)

Contact us

(Send an email office@csalb.ro)

THE STEPS FOR ARBITRATION

Call 021.9414

(Tap to call)

Contact us

(Send an email office@csalb.ro)

What are the steps?

The dissatisfied consumer with the contractual relationship with the credit institution (bank / IFN), makes a request to the credit institution and, if not satisfied with the response received…

Documents

The ADR procedure concluded with proposing a solution

To send an application for the ADR procedure concluded with proposing a solution, please verify the documents below.

Download

The ADR procedure concluded with imposing a solution

To send an application for the ADR procedure concluded with imposing a solution, please verify the documents below.

Download

Useful information for the consumer – The ADR procedure concluded with proposing a solution

Access consumers rights and obligations:

Download

Useful information for the consumer – The ADR procedure concluded with imposing a solution

Access consumers rights and obligations:

Download

Forms

Application form – The ADR procedure concluded with proposing a solution

Download the application, fill in the information and send it to the e-mail office@csalb.ro.

Download PDFDownload DOCX

Application form – The ADR procedure concluded with imposing a solution

Download the application, fill in the information and send it to the e-mail office@csalb.ro.

Download PDFDownload DOCX