The first three quarters of 2019 observe a constant development of the work of the Alternative Banking Dispute Resolution Centre (ABDRC). The applications received before the end of Q3 2019 point to a 130% increase compared to the number of applications received during the entire previous year. As regards the casefile formed, during the three quarters, these already accounted for 95% of the total number of casefiles formed in 2018. A special category is represented by the amicable settlements occurred between consumers and banks, having first referred the matter to ABDRC. To date, the parties entered into more than 183 such settlements, compared to only 97 settlements during the entire previous year (2018). (more…)

For the four consecutive year, the Alternative Banking Dispute Resolution Centre (ABDRC) reports an increasing number of applications and conciliation casefiles formed. The mid-2019 results are better than in any other previous year (the applications excepted to be received by the end of this year could be double the figure reported last year). As regards the casefile formed, by the end of the first half this year, these already accounted for 63% of the total number of casefiles formed in 2018. A special category is represented by the amicable settlements between consumers and banks, having first referred the matter to ABDRC. The parties entered into more than 100 such settlements in H1, which is more than the entire last year. (more…)

Close to 500 Romanian have approached the Alternative Banking Dispute Settlement Center (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. Compared to the same period of 2018, the number of applications increased by approximately 60%. (more…)

The year ended with 1,293 applications and 550 casefiles (more…)

In the first nine months of 2018, 252 consumers received favourable decisions from banks or NBFis, versus 25 during the same period of last year. (more…)

In the first half of the year, 188 consumers received favourable decisions from banks or NBFIs, v. 15 during the same period of last year. (more…)

In March 2018, the Alternative Banking Dispute Resolution Centre has had its second anniversary of commencing operation.
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Alternative dispute resolution operational activity report as at 31.12.2017

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Report on Alternative Dispute Resolution in Banking

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