The total number of casefiles formed at the end of the first half of (H1) 2023 reached 422, of which 418 involved banks, and 4 such casefiles concerned NBFIs (compared to the first six months of 2022, when 333 casefiles were formed, which means an increase of approximately 27% in the current year). Of the casefiles formed this year, 339 concluded with a resolution (the parties accepted the solution proposed by the conciliator), and additional 62 casefiles are still being processed/negotiated. In 18 cases, one of the parties rejected the solution the conciliator rendered and a report was issued, whereas in 3 cases, one of the parties withdrew. The share of cases concluded with a resolution further to negotiations (in which the parties accepted the solution proposed by the conciliator) is at approximately 95% (for the applications resolve in H1 2023). (more…)

The statistical data shows that the number of consumers who approached ABDRC in Q1 2023 observed a slight increase (approximately 23%) compared to Q1 2022. If we are to relate to the cases solved (with resolutions or with amicable settlement further to a referral to ABDRC), the results at the end of Q1 of this year are 20% better than in the same period of last year, with increase in both the number of cases formed, and the number of direct amicable settlements between the parties (having first approached ABDRC). (more…)

During the 7 years o operation, ABDRC has proven that this new paradigm – an alternative way of resolving disputes – is a win-win approach for both consumers and traders. The possibility that both parties can be involved in changing certain given characteristics of a contractual framework is the starting point for a shift of mindset about the banking contracts/services, at the level of society. Thus, parties can understand one another and forge a trust-based relationship, this being in fact one of the key takes-away/benefits that the ADR procedures have brought along in time, and the facts and figures only come to strengthen this idea: since its establishment, in more than 2,550 cases, parties reached an agreement with the aid and facilitation of one of the ABDRC’s conciliators. Another 1.500 amicable settlements further to consumers having firsts referred the matter to the Banking ADR Centre should be added to this number. (more…)

In the first 9 months, the banks observed the lowest ever percentage of rejected applications, and the highest ever number of direct settlements. Thus, the applications unreasonably rejected accounted for 4.7% of the total applications, whereas the number of direct settlements (after the matter having been first referred to ABDRC) has tripled compared to the similar period of 2021. Thus, during the first three quarters of this year, as many as 823 consumers went through the entire conciliation process (application filing, negotiation, final resolution – a solution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2021 (up by 85%) when, during the same period, 445 Romanians were reported in one of these two situations. In the first three quarters of the year, 102 court cases were terminated because the parties wanted, and managed, to find an amicable solution with the help of ABDRC. (more…)

During the first six months of 2022, as many as 504 consumers went through the entire conciliation process (application filing, negotiation, final resolution – a solution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2021 (up by 60%) when, during the same period, 314 Romanians were reported in one of these two situations. (more…)

The statistical data shows that the number of consumers who filed an application with ABDRC in Q1 2022 (716 consumers) observed a more than 10% increase compared to the similar period of 2021 (644 consumers). If we are to relate to the cases concluded with resolutions, the results at the end of the reference period of this year are approximately 60% better than for the same period of last year, with both the number of applications received, and the number of conciliation cases formed going up. (more…)

The ABDRC services continue to be accessed by the Romanian consumers, with 2,525 compliant applications countered in the end of 2021, 555 casefiles (447 resolutions) and 280 amicably settled applications after the consumer referral to ABDRC. Conciliation via ABDRC should become the alternative of choice for a consumer when they need to address a problem with the traders in the financial and banking system, to the detriment of the actions brought before courts or other litigation-based methods. (more…)

The statistical data shows that the number of consumers who approached ABDRC remained relatively flat v the same period of 2020 (the period Q1-Q3 2020 overlapped the peak of the pandemic and this brought weeks with record application numbers in excess of 100). If we are to related to the cases concluded with resolutions, the results in the end of the period Q1-Q3 of this are 32% better than the same period of last year, and are going slightly up in terms of both the number of applications received and the number of conciliation casefiles formed. However, this increase is driven by the number of cases effectively resolved and concluded with a resolution/the parties reaching an agreement (thanks to the higher processing speed and the increased willingness of the parties to negotiate). (more…)

During the first six months of 2021, as many as 314 consumers went through the entire conciliation process (application filing, negotiation, final resolution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2020 (up by 14%) when, during the same period, 276 Romanians were reported in one of these two situations. Starting with Q1 2020, legal entities can also refer to ABDRC cases related to payment services and electronic money issuing. ABDRC has already received four such applications so far, but the financial institutions involved, which could have entered negotiations thereon, rejected them. (more…)