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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 31.03.2021

    The interest of consumers in ABDRC has raised compared to last year (even under the current pandemic conditions). The figures for the end of Q1 this year, compared to those of the same period of last year, are approximately 20% better in terms of the number of applications received. If we are to look into the cases addressed (under resolutions, or by amicable settlement after an initial referral to ABDRC), the situation is similar to that of last year. Q1 2021 enjoys a monthly average better the average of 2020, in respect of the number of applications, and better than the average of Q1 2020 in respect of the number of amicable settlements between the parties, after an initial referral to ABDRC. At the end of Q1 2021, the share of cases concluded with a resolution further to negotiations (in which the parties accepted the solution proposed by the conciliator) is 94% vs. 6% closures (cases when the parties did not reconcile). (more…)

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  • ABDRC ACTIVITY REPORT AS AT 31 DECEMBER 2020

    In 2020, ABDRC celebrated their fifth anniversary. During all this time, ABDRC brought along a new paradigm for both banks, and consumers. Conciliation via ABDRC should become the alternative of choice for a consumer when they need to address a problem with the traders in the financial and banking system, to the detriment of the actions brought before courts or other litigation-based methods. The active involvement of both parties in contract negotiation, facilitated by an independent expert, the conciliator, has started to shape a shift in the past and still current perception of the contracts and commercial services, or of the banking services. (more…)

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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 30.09.2020

    The interest shown by consumers in ABDRC is above what we observed in the same period of last year, including in the aftermath of the pandemic-triggered financial distress. The figures in the end of Q3 of this year, compared to those of the same period of last year, are 23% better in terms of the number of applications received. If we are to look into the cases resolved (under resolutions, or by amicable settlement after an initial referral to ABDRC), the situation is similar to that of last year, with the number of conciliation cases formed going down, but with more and more amicable (direct) settlement between financial and banking institutions and consumers. (more…)

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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 30.06.2020

    During the first six months of 2020, as many as 276 consumers went through the entire conciliation process (application filing, negotiation, final resolution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is similar to 2019, when 287 Romanians were reported in one of these two situations during the same period. Furthermore, as of Q1 2020, legal entities can also refer to ABDRC cases related to payment services and electronic money issuing. (more…)

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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 31.03.2020

    Close to 550 Romanian have approached the Alternative Banking Dispute Settlement Centre (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. Compared to the same period of 2019, the number of applications increased by approximately 10%. Of the total number of applications received in Q1 2020, 445 concerned different aspects in the relation with the bank, whereas 96 concerned different issues occurred between consumers and NBFIs. (more…)

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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 31.12.2019

    The Alternative Banking Dispute Resolution Centre started its alternative dispute resolution operational activity on 01.03.2016, with the receipt of the first application from a consumer. (more…)

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  • Report on the alternative dispute resolution activity as at 30.09.2019

    The first three quarters of 2019 observe a constant development of the work of the Alternative Banking Dispute Resolution Centre (ABDRC). The applications received before the end of Q3 2019 point to a 130% increase compared to the number of applications received during the entire previous year. As regards the casefile formed, during the three quarters, these already accounted for 95% of the total number of casefiles formed in 2018. A special category is represented by the amicable settlements occurred between consumers and banks, having first referred the matter to ABDRC. To date, the parties entered into more than 183 such settlements, compared to only 97 settlements during the entire previous year (2018). (more…)

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  • REPORT ON THE ALTERNATIVE DISPUTE RESOLUTION ACTIVITY AS AT 30.06.2019

    For the four consecutive year, the Alternative Banking Dispute Resolution Centre (ABDRC) reports an increasing number of applications and conciliation casefiles formed. The mid-2019 results are better than in any other previous year (the applications excepted to be received by the end of this year could be double the figure reported last year). As regards the casefile formed, by the end of the first half this year, these already accounted for 63% of the total number of casefiles formed in 2018. A special category is represented by the amicable settlements between consumers and banks, having first referred the matter to ABDRC. The parties entered into more than 100 such settlements in H1, which is more than the entire last year. (more…)

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  • REPORT ON ALTERNATIVE DISPUTE RESOLUTION AS AT 31.03.2019

    Close to 500 Romanian have approached the Alternative Banking Dispute Settlement Center (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. Compared to the same period of 2018, the number of applications increased by approximately 60%. (more…)

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