The year ended with 1,293 applications and 550 casefiles (more…)

In the first nine months of 2018, 252 consumers received favourable decisions from banks or NBFis, versus 25 during the same period of last year. (more…)

In the first half of the year, 188 consumers received favourable decisions from banks or NBFIs, v. 15 during the same period of last year. (more…)

In March 2018, the Alternative Banking Dispute Resolution Centre has had its second anniversary of commencing operation.
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Alternative dispute resolution operational activity report as at 31.12.2017

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Report on Alternative Dispute Resolution in Banking

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As of mid-last year, ABDRC has reported on its work in the end of each quarter. Thus, so far, the reports for the quarters ended on the following dates have been drawn up and posted on our website: 30.06.2016, 30.09.2016, 31.12.2016 (annual report), and as at 31.03.2017.
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The interest and level of consumer awareness with ABDRC increased compared to last year. The results are about 50% better, according to the figures compared.

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The Alternative Banking Dispute Resolution Centre started its alternative dispute resolution operational activity on 01.03.2016, with the receipt of the first application from a consumer.

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