ALL-TIME RECORD FOR ABDRC – A DISPUTE RESOLVED IN JUST 9 DAYS

The dispute between a consumer from Bucharest and the bank she had contracted a personal loan in RON from was amicably settled in only 9 days. It was a lady aged 69 years who filed an application with the office of the Alternative Banking Dispute Resolution Centre
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The InfoCons Association informed the Alternative Banking Dispute Resolution Center that the representative of consumers, Mr. Corneliu Visoianu, “no longer holds any position or office in either the InfoCons Association, or the Federation of Consumer Associations, and he no longer represents the consumer protection movement”.
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We are pleased to announce you that, as of 1 October 2016, the new chair of the Steering Board of the Alternative Banking Dispute Resolution Center has been Mr. Alexandru Paunescu – the representative of the National Bank of Romania in the Steering Board of ABDRC. (more…)

Having reviewed the casefiles received by the ADR Center, the demands of consumers, and the reasons of the disputes, the Steering Board of ABDRC decided to improve the ADR procedures
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The dispute between a consumer of Botosani and the bank she had taken a loan from was settled amicably in just 17 days (the conciliator was assigned on 25 July, and the resolution was rendered on 10 August).
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Since March and until the end of June, in 5 casefiles, of the almost 120 applications in different review or resolution stages, resolutions agreed by consumers have already been handed down and applied.
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