• A profile of the Romanian consumer who wants to negotiate with the bank via ABDRC

    Man, aged 31 to 40 years, of Bucharest, holding a personal loan in RON, and submitting online an application with ABDRC seeking a solution for the problems occurred or reduced commissions and fees. This is the profile of the consumer who approaches the Alternative Banking Dispute Resolution Centre, according to the Center’s own statistics. (more…)

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  • Record amount written off by the bank via ABDRC: EUR 44,600

    In a social case, a consumer from Maramureș had a debt of EUR 44,621 written off further to negotiations with the bank, with the mediation of ABDRC. In fact, the bank accepted to write off a debt that was almost equal to the amount initially borrowed by the consumer. The solution was proposed by the conciliator Roxana Mustățea, after three months of discussions with both parties involved. (more…)

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  • 60% More Requests to Negotiate with Banks. ABDRC Enlarges its Team of Conciliators

    Bucharest, Thursday, 4th of April 2019 – Close to 500 Romanian have approached the Alternative Banking Dispute Settlement Center (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. In 2018, during the same period, ABDRC received only 310 requests from consumers. The figures of the first quarters show a significant increase in the total number of applications and confirm the estimates made in the beginning of the year. This is one of the reasons for which ABDRC decided to increase the number of conciliators from 17 up to 21. The four newly arrived conciliators are experts in law and finance and banking. (more…)

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  • The ABDRC roadshow arrived in Craiova, March 21st 2019

    Over the last three years, more than 700 Romanian consumers have obtained from banks and NBFIs, with the help of ABDRC, reduction or removal of fees, reduced loan installments, or even writing off the entire outstanding principal.

    As of March 2016, the benefits obtained further to the negotiations between consumers and banks with the aid of ABDRC have exceeded EUR 1.4 million.

    In 2018, close to 1,300 Romanians approached ABDRC, of which 36 applications were filed from County of Dolj. In the national classification, County of Dolj ranks 9th in terms of the number of applications submitted to ABDRC. Most of the applications came from Bucharest and Ilfov (37% of the total). Here is how some of the applications filed from Craiova were resolved: (more…)

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  • Three Years from the First Negotiation between a Consumer and a Bank through ABDRC

    Since 2016 and to date the Alternative Banking Dispute Resolution Centre (ABDRC) has established itself as a genuine solution for increasingly more Romanians. Over the past three years, more than 2,000 consumers have chosen not to go to court anymore to have their problems with the banks solved, but to search for a solutions through ABDRC. (more…)

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  • More than EUR 1 million obtained from negotiations of consumers with banks in 2018

    The negotiations carried out through ABDRC have provided benefits of EUR 1.015 million. Compared to the figure reported in 2017, the amount of 2018 is three times higher. “The fact that we went over the threshold of EUR 1 million shows, on one hand, that increasingly more Romanian have pursued the dialogue avenue through ABDRC to the detriment of having their disputes settled in court, and, on the other hand, the willingness of the banks to negotiate”, says Alexandru Păunescu, member in the Steering Board of ABDRC. (more…)

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  • Consumers will receive information on the alternative dispute resolution in notary public offices in Bucharest

    The Alternative Banking Dispute Resolution Centre (ABDRC) signed a cooperation protocol with the Bucharest Chamber of Notaries Public (CNPB). Following this protocol, consumers in Bucharest will also receive information on the ABDRC in notary public offices.


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  • All-time record for ABDRC: Close to EUR 39 thousand written off the payment burden for a consumer

    A consumer from Bucharest obtained close to EUR 39,000 following the negotiations with the bank. Further to application of the ABDRC procedure, he will no longer be charged the management fee of EUR 35,000, and additionally, he was returned the financing fee of EUR 3,770. (more…)

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  • ABDRC received the application numbered 1,001

    More than 1,000 Romanians have already submitted applications for conciliation with the bank or the NBFI with ABDRC this year. This threshold was exceeded on 30 October 2018. Most likely, by the end of December 2018, the number of applications will be more than double the number of those received in 2017, when 505 consumers approached the Alternative Banking Dispute Resolution Centre (ABDRC). (more…)

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