Who we are
The Alternative Banking Dispute Resolution Centre, hereinafter referred to as the ADR Center, is an independent non-governmental apolitical, not-for-profit legal entity of public interest established under the Government Ordinance no. 38/2015 on alternative resolution of disputes between consumers and traders, which transposes on national level, the Directive 2013/11/UE on alternative dispute resolution of consumer disputes and amending Regulation (CE) No. 2006/2004 and Directive 2009/22/CE.