The Alternative Banking Dispute Resolution Centre (ABDRC) helped resolve the largest case, in terms of the amounts involved, in the history of conciliation between consumers and banks in Romania. A consumer from Bucharest had a debt of RON 298,000 (approximately EUR 62,000) written off further to negotiations with the bank, with the mediation of ABDRC. In this particular case, the bank accepted to write off the entire debt that the consumer had still to pay. The same happened also in another social case of Oradea, where the bank wrote off CHF 51,930.

Both cases broke the previous value record reported by ABDRC. This used to be of EUR 44,600, dated from April 2019, and concerned a consumer from Sighetul Marmației. (more…)

In 2019, of the more than 2,000 applications for conciliation with banks and NBFIs filed by consumers, approximately 11% were closed by the financial and banking institutions for good reasons.
Details about the most important such reasons are available in the enclosed document.
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Presentation of the ABDRC’s works delivered for the journalists of Brașov; Mayor of Brașov, George Scripcaru, attended the meeting. Examples of cases addressed for consumers of Brașov.
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Over the last three and a half years, the negotiations between consumers and banks/NBFIs via conciliators have brought along benefits in excess of EUR 2 million. The average amount of a file concerning loan agreements resolved in the Alternative Banking Dispute Resolution Centre (ABDRC) is in the range of EUR 2,150.
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To date in 2019, as many as 560 conciliation files have already been formed in the Alternative Banking Dispute Resolution Centre (ABDRC), compared to only 550 files formed in the entire previous year. The first three quarters of 2019 observe an important development in the work of ABDRC. The applications received in the first 9 months of the year point to a 38% increase compared to the number of applications received during the entire previous year. A special category is represented by the amicable settlements occurred between consumers and banks, having first referred the matter to ABDRC. To date, the parties have entered into 197 such settlements, compared to 97 settlements during the entire previous year. (more…)

Overview of ABDRC’s work in Sibiu. Examples of cases resolved for the consumers of Sibiu and Alba. (more…)

Visible, quantifiable and beneficial – these are the terms used by the banks to describe the effect of ABDRC’s involvement in overcoming the problems bet consumers and financial institutions. After close to three and a half years of operation, the Alternative Banking Dispute Resolution Centre (ABDRC), we see that the Romanian banking institutions are increasingly more open to settle amicably their problems with consumers. What do consumers say about their relation with banks, which are their grievances, and what difficulties they experience in paying the installments? Learn about all of these from the results of an online opinion poll. (more…)

Since the beginning of the year, 1,053 individuals submitted to ABDRC applications for settlement of their issues with banks or NBFIs, which is 93% more applications than in the similar period of last year. In June 2019, ABDRC, working with FinZoom.ro, ran an online opinion poll titled “Your experience with banks via ABDRC” on a sample of 1,390 respondents. Some of the answers to the questionnaire, plus other figures and statistics, are available in the enclosed press release. (more…)

Bucharest, 9 July 2019. The Alternative Banking Dispute Resolution Centre (ABDRC) launches the campaign #Conciliators to promote the conciliation method and off-court conflict resolution to consumers and financial and banking institutions. The benefits of win-win solutions emerged from negotiations on existing contracts is the ultimate argument of this awareness-raising campaign.

Note: In most of the cases, the interviews refer to conciliation files between consumers and banks. The number of casefiles accepted by NBFIs remain low at under 2% of the total casefiles formed in ABDRC.

The video interviews made in the campaign can be viewed here: https://csalb.ro/corpul-conciliatorilor/

or https://www.youtube.com/channel/UCfFZhzrqlG-YvmhHXnZ8d6A (more…)