Visible, quantifiable and beneficial – these are the terms used by the banks to describe the effect of ABDRC’s involvement in overcoming the problems bet consumers and financial institutions. After close to three and a half years of operation, the Alternative Banking Dispute Resolution Centre (ABDRC), we see that the Romanian banking institutions are increasingly more open to settle amicably their problems with consumers. What do consumers say about their relation with banks, which are their grievances, and what difficulties they experience in paying the installments? Learn about all of these from the results of an online opinion poll.
Most banks have set up in-house dedicated structures, have trained their staff to interact with the team of ABDRC conciliators and amicably settled the applications the consumers submit to the Center. Additionally, consumers are informed about ABDRC as early as the time when they sign the agreements, as well as via the information materials available in branches and agencies.