-
CHF Loans, Foreclosures, and Debt Settlement Cases – Amicably Resolved by Consumers and Banks Through CSALB
- Mar 18, 2025
- In Press releases
The proposals made by CSALB conciliators and accepted by both parties include various benefit mixes such as debt reductions, penalty waivers, refunds, and the closure of foreclosure or debt settlement cases. Banks remain open to resolving court cases, whether they involve CHF loans granted more than 15 years ago or lawsuits that have not yet reached their first hearing. Since the beginning of the year, consumers have submitted over 800 negotiation requests to banks, with 150 cases already concluded or currently under negotiation.
-
Banks’ willingness to negotiate with consumers through CSALB increased 23 times between 2016 and 2024
- Feb 13, 2025
- In Press releases
n 2024, banks agreed to enter into 1,077 negotiations with consumers following requests submitted to the Alternative Dispute Resolution Center for Banking (CSALB). Compared to the first year of negotiations between consumers and banks (2016), last year saw a 23-fold increase in banks’ willingness to find a solution together with CSALB conciliators to resolve financial service-related issues raised by consumers. Between 2016 and 2024, approximately 4,300 negotiations between consumers and banks concluded with a mutual agreement.
-
Romanian banks offer one of the most modern and advanced payment systems in the world
- Nov 20, 2024
- In Press releases
Romania’s banking system is among the most modern and advanced globally, says Radu Ghețea in the podcasts hosted by the Center for Alternative Dispute Resolution in Banking (CSALB). Electronic payment services, via card or QR code, provide consumers with access to cutting-edge technology. However, banks should simplify loan contracts, and the information reaching consumers should be better filtered, states Valeriu Stoica.In the 12th and final episode of Season 4 of #CSALBPodcasts, the guests include Radu Ghețea, President of Libra Internet Bank and Honorary President of ARB, and Valeriu Stoica, CSALB Honorary Conciliator, professor, and lawyer, in a discussion moderated by Daria Niculcea, Executive Director of Juridice.ro. -
How Can Consumers Prepare for 2025? Cutting Non-Essential Spending, Saving, Responsible Borrowing
- Nov 07, 2024
- In Press releases
The fiscal and economic challenges of 2025 demand that consumers be prepared, and managing personal finances becomes essential for those who wish to maintain their current comfort or keep financial issues under control. The guests of episode 11 of #PodcasturileCSALB analyzed the vulnerable points of Romanian financial behavior and provided solutions for consumers looking to manage a personal budget or wanting to save, invest, or borrow responsibly.The first source of additional income can be found right in our pockets! It emerges after cutting unnecessary expenses, according to financial education experts in the podcast hosted by the Alternative Banking Dispute Resolution Center (CSALB). Episode 11 of #PodcasturileCSALB features Irina Chițu, financial analyst and manager of Finzoom.ro, and Adrian Căruceru, personal finance consultant, in a discussion moderated by Cătălin Bălan, PR & Communication at CSALB and former journalist. -
Recommendations for consumers looking to take loans
- Oct 23, 2024
- In Press releases
-
What Romanians expect from banks: Fair rates, empathy, and transparency
- Oct 10, 2024
- In Press releases
-
By the end of the third quarter of 2024, the number of negotiations between consumers and banks mediated by the Center for Alternative Dispute Resolution in the Banking Sector (CSALB) reached 815, the highest number in the Center’s nearly nine years of operation.
The number of requests consumers sent to CSALB is almost 30% higher than during the same period in 2023. This year, 2,050 requests have been addressed to banks, while 750 have focused on consumers’ relationships with non-banking financial institutions (NBFIs). The relationship between consumers and banks is also discussed in the 8th episode of #PodcasturileCSALB, with guests Doru Bulată and Vasile Nemeș, in a conversation moderated by Constantin Rudnițchi. (more…)
-
Atypical Summer in the Consumer-Bank Relationship: 60% More Negotiations through CSALB
- Aug 28, 2024
- In Press releases
-
30% more reconciliations between consumers and banks
- Jul 26, 2024
- In Press releases
Since the start of the year, Romanians filed more than 2,100 applications for negotiation with their banks and NBFIs to the Alternative Banking Dispute Resolution Centre (ABDRC). This means 20% more than during the same period of 2023. The reason found in the majority of loan agreement renegotiation applications is the fact that ROBOR and IRCC rates remain high, and that these are used to calculate the floating interest on loans. Increases higher than for the number of applications were reported for the actual negotiations (25%) and reconciliations (31%). In the first half of this year, the benefits obtained by consumers from negotiations with banks are about EUR 1.5 million. (more…)