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As of mid-last year, ABDRC has reported on its work in the end of each quarter. Thus, so far, the reports for the quarters ended on the following dates have been drawn up and posted on our website: 30.06.2016, 30.09.2016, 31.12.2016 (annual report), and as at 31.03.2017.
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The interest and level of consumer awareness with ABDRC increased compared to last year. The results are about 50% better, according to the figures compared.
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The Alternative Banking Dispute Resolution Centre started its alternative dispute resolution operational activity on 01.03.2016, with the receipt of the first application from a consumer.
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The Alternative Banking Dispute Resolution Centre started its alternative dispute resolution operational activity on 01.03.2016, with the receipt of the first application from a consumer.
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Until 30.06.2016, that is just 4 months, as many as 117 written applications, and 450 requests by phone were received from consumers. All the requests received by phone were prevailingly requests for general clarifications. (more…)
