The ABDRC services continue to be accessed by the Romanian consumers, with 2,525 compliant applications countered in the end of 2021, 555 casefiles (447 resolutions) and 280 amicably settled applications after the consumer referral to ABDRC. Conciliation via ABDRC should become the alternative of choice for a consumer when they need to address a problem with the traders in the financial and banking system, to the detriment of the actions brought before courts or other litigation-based methods. (more…)

The statistical data shows that the number of consumers who approached ABDRC remained relatively flat v the same period of 2020 (the period Q1-Q3 2020 overlapped the peak of the pandemic and this brought weeks with record application numbers in excess of 100). If we are to related to the cases concluded with resolutions, the results in the end of the period Q1-Q3 of this are 32% better than the same period of last year, and are going slightly up in terms of both the number of applications received and the number of conciliation casefiles formed. However, this increase is driven by the number of cases effectively resolved and concluded with a resolution/the parties reaching an agreement (thanks to the higher processing speed and the increased willingness of the parties to negotiate). (more…)

During the first six months of 2021, as many as 314 consumers went through the entire conciliation process (application filing, negotiation, final resolution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2020 (up by 14%) when, during the same period, 276 Romanians were reported in one of these two situations. Starting with Q1 2020, legal entities can also refer to ABDRC cases related to payment services and electronic money issuing. ABDRC has already received four such applications so far, but the financial institutions involved, which could have entered negotiations thereon, rejected them. (more…)

The interest of consumers in ABDRC has raised compared to last year (even under the current pandemic conditions). The figures for the end of Q1 this year, compared to those of the same period of last year, are approximately 20% better in terms of the number of applications received. If we are to look into the cases addressed (under resolutions, or by amicable settlement after an initial referral to ABDRC), the situation is similar to that of last year. Q1 2021 enjoys a monthly average better the average of 2020, in respect of the number of applications, and better than the average of Q1 2020 in respect of the number of amicable settlements between the parties, after an initial referral to ABDRC. At the end of Q1 2021, the share of cases concluded with a resolution further to negotiations (in which the parties accepted the solution proposed by the conciliator) is 94% vs. 6% closures (cases when the parties did not reconcile). (more…)

The interest shown by consumers in ABDRC is above what we observed in the same period of last year, including in the aftermath of the pandemic-triggered financial distress. The figures in the end of Q3 of this year, compared to those of the same period of last year, are 23% better in terms of the number of applications received. If we are to look into the cases resolved (under resolutions, or by amicable settlement after an initial referral to ABDRC), the situation is similar to that of last year, with the number of conciliation cases formed going down, but with more and more amicable (direct) settlement between financial and banking institutions and consumers. (more…)

During the first six months of 2020, as many as 276 consumers went through the entire conciliation process (application filing, negotiation, final resolution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is similar to 2019, when 287 Romanians were reported in one of these two situations during the same period. Furthermore, as of Q1 2020, legal entities can also refer to ABDRC cases related to payment services and electronic money issuing. (more…)

Close to 550 Romanian have approached the Alternative Banking Dispute Settlement Centre (ABDRC) in the first three months of this year to find amicable solutions in their relations with banks and NBFIs. Compared to the same period of 2019, the number of applications increased by approximately 10%. Of the total number of applications received in Q1 2020, 445 concerned different aspects in the relation with the bank, whereas 96 concerned different issues occurred between consumers and NBFIs. (more…)

The Alternative Banking Dispute Resolution Centre started its alternative dispute resolution operational activity on 01.03.2016, with the receipt of the first application from a consumer. (more…)