The statistical data shows that the number of consumers who filed an application with ABDRC in Q1 2022 (716 consumers) observed a more than 10% increase compared to the similar period of 2021 (644 consumers). If we are to relate to the cases concluded with resolutions, the results at the end of the reference period of this year are approximately 60% better than for the same period of last year, with both the number of applications received, and the number of conciliation cases formed going up.
During the first three months of 2022, as many as 133 consumers went through the entire conciliation process (application filing, negotiation, final resolution accepted by both parties), and 112 of them reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC.
Compared to the same period of last year, we have noticed an increase in the number of cases concluded by resolution (successful negotiations assisted by the Centre’s conciliators): in fact, from 82 resolutions observed in the end of Q1 2021, we have reached 133 resolutions in the first three months of 2022 (an increased by 62% of this indicator).
In Q1 2022, ABDRC saw a record number of cases formed in only one week: 30 conciliation cases were formed in 17-21 January. Q1 2022 is also the quarter with the largest number of cases formed since the very establishment of the Centre. Again, in the first quarter of this year, ABDRC saw also a national premiere: the very first negotiation between a company/legal entity and a bank concluded with the parties reaching an agreement (this concerned a payment operation).
Furthermore, during the same period, 112 applications were settled amicably by traders after the respective cases were referred to ABDRC (traders negotiated directly with consumer), broken down as follows: 24 applications settled amicably with banks, and 88 applications settled amicably with NBFIs. The number of amicable settlements increased as compared to the reference period of last year (when 54 applications were amicably settled) by more than 200%.
Of the total number of compliant applications received by the end of the Q1 2022, 424 concerned different issues in relations with banks, whereas 292 concerned different issues in relations with NBFIs.
In the end of the Q1 of this year, we counted approximately 671 enquiries made by phone, and 59 persons/consumers access the chat function on the ABDRC website.