Over its close to 9 years of operational activity, ABDRC has proven that this new paradigm – an alternative way of resolving disputes – is a win-win approach for both consumers and traders. Until the end of 2024, 4,237 cases concluded with the parties coming to terms with the aid and facilitation of one of ABDRC’s conciliators. To this add another 2,392 amicable settlements between the parties, after consumers having firsts referred the matter to the Banking ADR Centre.

The number of casefiles formed at the end of Q3 2024 reached 825. Only one negotiation file concerning NBFIs was formed, while all the others involved banks. By way of comparison, 575 casefiles were formed in the first nine months of 2023, which means an increase by 43% in the current year. Of the casefiles formed this year and settled until the end of the reference period, 721 concluded with a resolution (the parties accepted the solution proposed by the conciliator). This year, the reported number of resolutions is 721, compared to the similar period of the previous year, when only 475 resolutions were reported (an increase by 52% this year). (more…)

Descriere: In the first half of 2024, Romanians filed close to 1,900 applications for negotiation with banks and NBFIs. This means 20% more than in the first half of 2023. The number of negotiation cases (applications accepted by banks) reached 524, going up by 24% compared to H1 2023. The increase is even higher for resolutions (+31%). In 444 cases, the consumers came to terms with their banks, after both sides accepted the solution proposed by conciliators. The decrease in the number of direct settlements (172 such cases/H1 2024 vs 290 such cases at the end of H1 2023) and the increase in the number of negotiation cases shows that, in the first half of this year, banks preferred to address more issued raised by their customers via ABDRC, rather than inviting them to the bank for a direct settlement. (more…)

The total number of casefiles formed at the end of Q1 2024 reached 241, all involving banks (compared to the first three months of 2023, when 204 casefiles were formed, which means an increase of 18% in the current year). The share of cases resolved and concluded with a resolution (with the parties coming to terms) exceeds the figure of the similar period of last year. This year, the reported number of resolutions is 188, compared to the similar period of the previous year, when only 149 resolutions were reported (a 26% increase this year). (more…)

The ABDRC services continue to be accessed by the Romanian consumers, the number of applications recorded in 2023 exceeding the figure of 2022 (2,932 applications filed v a total of 2,627 applications in 2022; the weekly average is higher in 2023, with 56 applications/week as compared to 50 applications/week in 2022). (more…)

During the first nine months of 2023, as many as 917 consumers went through the entire conciliation process (application filing, negotiation, final resolution  a solution accepted by both parties in 475 cases), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC (in 442 cases). The situation is better than in 2022 (up by 11%) when, during the same period, 823 Romanians were reported in one of these two situations. In the first three quarters of the year, 184 court cases were terminated because the parties wanted and managed to find an amicable solution with the help of ABDRC.

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The statistical data shows that the number of consumers who approached ABDRC in Q1 2023 observed a slight increase (approximately 23%) compared to Q1 2022. If we are to relate to the cases solved (with resolutions or with amicable settlement further to a referral to ABDRC), the results at the end of Q1 of this year are 20% better than in the same period of last year, with increase in both the number of cases formed, and the number of direct amicable settlements between the parties (having first approached ABDRC). (more…)

During the 7 years o operation, ABDRC has proven that this new paradigm – an alternative way of resolving disputes – is a win-win approach for both consumers and traders. The possibility that both parties can be involved in changing certain given characteristics of a contractual framework is the starting point for a shift of mindset about the banking contracts/services, at the level of society. Thus, parties can understand one another and forge a trust-based relationship, this being in fact one of the key takes-away/benefits that the ADR procedures have brought along in time, and the facts and figures only come to strengthen this idea: since its establishment, in more than 2,550 cases, parties reached an agreement with the aid and facilitation of one of the ABDRC’s conciliators. Another 1.500 amicable settlements further to consumers having firsts referred the matter to the Banking ADR Centre should be added to this number. (more…)