The total number of casefiles formed at the end of Q1 2024 reached 241, all involving banks (compared to the first three months of 2023, when 204 casefiles were formed, which means an increase of 18% in the current year). The share of cases resolved and concluded with a resolution (with the parties coming to terms) exceeds the figure of the similar period of last year. This year, the reported number of resolutions is 188, compared to the similar period of the previous year, when only 149 resolutions were reported (a 26% increase this year). (more…)

The ABDRC services continue to be accessed by the Romanian consumers, the number of applications recorded in 2023 exceeding the figure of 2022 (2,932 applications filed v a total of 2,627 applications in 2022; the weekly average is higher in 2023, with 56 applications/week as compared to 50 applications/week in 2022). (more…)

During the first nine months of 2023, as many as 917 consumers went through the entire conciliation process (application filing, negotiation, final resolution  a solution accepted by both parties in 475 cases), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC (in 442 cases). The situation is better than in 2022 (up by 11%) when, during the same period, 823 Romanians were reported in one of these two situations. In the first three quarters of the year, 184 court cases were terminated because the parties wanted and managed to find an amicable solution with the help of ABDRC.

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The statistical data shows that the number of consumers who approached ABDRC in Q1 2023 observed a slight increase (approximately 23%) compared to Q1 2022. If we are to relate to the cases solved (with resolutions or with amicable settlement further to a referral to ABDRC), the results at the end of Q1 of this year are 20% better than in the same period of last year, with increase in both the number of cases formed, and the number of direct amicable settlements between the parties (having first approached ABDRC). (more…)

During the 7 years o operation, ABDRC has proven that this new paradigm – an alternative way of resolving disputes – is a win-win approach for both consumers and traders. The possibility that both parties can be involved in changing certain given characteristics of a contractual framework is the starting point for a shift of mindset about the banking contracts/services, at the level of society. Thus, parties can understand one another and forge a trust-based relationship, this being in fact one of the key takes-away/benefits that the ADR procedures have brought along in time, and the facts and figures only come to strengthen this idea: since its establishment, in more than 2,550 cases, parties reached an agreement with the aid and facilitation of one of the ABDRC’s conciliators. Another 1.500 amicable settlements further to consumers having firsts referred the matter to the Banking ADR Centre should be added to this number. (more…)

In the first 9 months, the banks observed the lowest ever percentage of rejected applications, and the highest ever number of direct settlements. Thus, the applications unreasonably rejected accounted for 4.7% of the total applications, whereas the number of direct settlements (after the matter having been first referred to ABDRC) has tripled compared to the similar period of 2021. Thus, during the first three quarters of this year, as many as 823 consumers went through the entire conciliation process (application filing, negotiation, final resolution – a solution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2021 (up by 85%) when, during the same period, 445 Romanians were reported in one of these two situations. In the first three quarters of the year, 102 court cases were terminated because the parties wanted, and managed, to find an amicable solution with the help of ABDRC. (more…)

During the first six months of 2022, as many as 504 consumers went through the entire conciliation process (application filing, negotiation, final resolution – a solution accepted by both parties), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC. The situation is better than in 2021 (up by 60%) when, during the same period, 314 Romanians were reported in one of these two situations. (more…)

The statistical data shows that the number of consumers who filed an application with ABDRC in Q1 2022 (716 consumers) observed a more than 10% increase compared to the similar period of 2021 (644 consumers). If we are to relate to the cases concluded with resolutions, the results at the end of the reference period of this year are approximately 60% better than for the same period of last year, with both the number of applications received, and the number of conciliation cases formed going up. (more…)