During the first nine months of 2023, as many as 917 consumers went through the entire conciliation process (application filing, negotiation, final resolution a solution accepted by both parties in 475 cases), or reached an amicable settlement directly with banks/NBFIs, having first approached ABDRC (in 442 cases). The situation is better than in 2022 (up by 11%) when, during the same period, 823 Romanians were reported in one of these two situations. In the first three quarters of the year, 184 court cases were terminated because the parties wanted and managed to find an amicable solution with the help of ABDRC.
Starting with Q1 2020 legal entities can also refer to ABDRC cases related to payment services and electronic money issuing. ABDRC received 5 such applications during the reference period, but the financial institutions these were intended to turned down 4 of them, and only one application became a case and concluded with a report.
The number of applications recorded Q3 2023 (2,209 applications) shows an increase in the current year of approximately 10% compared to Q3 2022 (2,002 applications). This organic evolution is driven also by both the months of general rises in prices (particularly after the onset of the war very close to Romania), and the evolution of the ROBOR and IRCC indices, which is used to calculate the monthly payable instalments for the floating-interest loans. Many consumers experience genuine difficulties in making the due payments, and these justified circumstances require identification of solutions to rebalance the contractual obligations (with the applications being submitted directly to creditors, or via ABDRC).
Of the total number of applications received before the end of Q3 2023, 1,410 concerned different issues in relation with banks, whereas 799 concerned different issues in relation with NBFIs.
Thus, compared to the end of Q3 2022, the share of applications intended at NBFIs has stayed relatively flat: from 34.8% of total/2022 down to 36% of total/2023.
Moreover, the share of applications intended at banks is has also remained similar during the two compared periods: 65.2% of the total/at the end of Q3 2022, and 64% of the total/at the end of Q3 2023.
In this statistical slot, we need to highlight also that, in the first nine months of this year, the applications for deregistration from the Credit Register (CR) observed an evolution similar to that of the last year.
At the end of Q3 2023, we see 949 applications for deregistration from the CR (305 intended at banks + 644 intended at NBFIs), while the number of this type of application observed at the end of Q3 2022 was 998. It should be recalled that most of the applications concerning issues in relation to the Credit Office, the First House programme or assigned loans are closed because, on a case-by-case basis, these are governed by a special piece of legislation which leaves but limited or even no room whatsoever for negotiation.
The total number of casefiles formed at the end of the Q3 2023 reached 575, of which 571 involved banks, and only 4 such casefiles concerned NBFIs (compared to the first nine months of 2022, when 506 casefiles were formed, which means an increase of 14% in the current year). Of the casefiles formed this year and settled until the end of the reference period, 475 concluded with a resolution (the parties accepted the solution proposed by the conciliator), and additional 60 casefiles are still being processed. In 36 cases, one of the parties rejected the solution the conciliator rendered and a report was issued, whereas in 4 cases, one of the parties withdrew.
The share of cases resolved and concluded with a resolution (with the parties coming to terms) exceeds the figure of the similar period of last year. This year, the reported number of resolutions is 475, compared to the similar period of the previous year, when only 395 resolutions were reported (a 20% increase this year).
Furthermore, before the end of Q3 2023, 442 applications were settled amicably by traders after the respective cases had been referred to ABDRC (traders negotiated directly with consumers), broken down as follows: 147 applications settled amicably with banks, and 295 applications settled amicably with NBFIs.
In the end of the Q3 of this year, we counted approximately 1,700 enquiries made by phone, and 285 persons/consumers accessed the chat function on the website of ABDRC.