Almost half of the total number of applications for conciliation between consumers and financial and banking institutions registered in the first six months of 2018 (544 compliant applications) were turned into casefiles (279 casefiles). Compared to the first half of 2017, the number of compliant applications increased by 3.5 times more, while that of casefiles by more than 7 times.

Additionally, increasingly more consumers from across the country turned to ABDRC. For instance, while last year the applications received from Bucharest-Ilfov accounted for more than 52%, this year this percentage dropped to 34% as we see counties, such as Prahova, Iași, Brașov, or Constanța on the rise.