STEP 1 – Download to your computer the document that corresponds to your option

Form for Individuals – Proposed Solution

Form for Individuals – Imposed Solution

Form for Legal Entities – Proposed Solution

Form for Legal Entities – Imposed Solution

 

STEP 2 – Fill in the form

 

STEP 3 – Attach the filled form to your email, together with copies of the supporting documents (Example: credit agreement, certificates/documents proving the decrease of income or increase of expenses etc.)

 

STEP 4 – send your email to office@csalb.ro

TO CONSUMERS FILLING OUT APPLICATIONS TO ENTER NEGOTIATIONS WITH BANK/NBFI

  1. In order your bank/NBFI to review your application, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors/issues, medical records, etc.).
  2. Also, please send us valid contact details (email/phone) and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don’t reply, your case can be closed on the ground “withdrawn consumer”.
  3. We remind you that no request for deregistration from the Credit Office may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks/NBFIs directly!

STEP 1 – Download to your computer the document that corresponds to your option

Form for Individuals – Proposed Solution

Form for Individuals – Imposed Solution

Form for Legal Entities – Proposed Solution

Form for Legal Entities – Imposed Solution

 

STEP 2 – Fill in the form

 

STEP 3 – Put the filled and printed form in an envelope, together with copies of the supporting documents (Example: credit agreement, certificates/documents proving the decrease of income or increase of expenses etc.)

 

STEP 4 – Send the envelope to the following address: Bucharest, district 1, 24 Sevastopol Street, 2nd floor, CSALB

TO CONSUMERS FILLING OUT APPLICATIONS TO ENTER NEGOTIATIONS WITH BANK/NBFI

  1. In order your bank/NBFI to review your application, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors/issues, medical records, etc.).
  2. Also, please send us valid contact details (email/phone) and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don’t reply, your case can be closed on the ground “withdrawn consumer”.
  3. We remind you that no request for deregistration from the Credit Office may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks/NBFIs directly!

Option 1: You can fill the form directly at our headquarters in Bucharest, district 1, 24 Sevastopol Street, 2nd floor, CSALB

Option 2: You can come to the office with the already printed form. Depending on your option, you can download and fill the form from here:

Form for Individuals – Proposed Solution

Form for Individuals – Imposed Solution

Form for Legal Entities – Proposed Solution

Form for Legal Entities – Imposed Solution

 

IMPORTANT: In both cases, you must bring copies of the supporting documents (Example: credit agreement, certificates/documents proving the decrease of income or increase of expenses etc.)

 

CAREFUL! We recommend that you avoid traveling to our headquarters during the pandemic, thus protecting yours and all those involved (consumers & employees/collaborators) health.

TO CONSUMERS FILLING OUT APPLICATIONS TO ENTER NEGOTIATIONS WITH BANK/NBFI

  1. In order your bank/NBFI to review your application, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors/issues, medical records, etc.).
  2. Also, please send us valid contact details (email/phone) and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don’t reply, your case can be closed on the ground “withdrawn consumer”.
  3. We remind you that no request for deregistration from the Credit Office may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks/NBFIs directly!