TO CONSUMERS FILLING OUT APPLICATIONS TO ENTER NEGOTIATIONS WITH BANK/NBFI

  1. In order your bank/NBFI to review your application, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors/issues, medical records, etc.).
  2. Also, please send us valid contact details (email/phone) and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don’t reply, your case can be closed on the ground “withdrawn consumer”.
  3. We remind you that no request for deregistration from the Credit Office may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks/NBFIs directly!
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