{"id":7220,"date":"2017-05-05T17:45:11","date_gmt":"2017-05-05T14:45:11","guid":{"rendered":"https:\/\/csalb.ro\/uncategorized\/raport-trimestrial-al-csalb-31-03-2017\/"},"modified":"2018-07-04T12:59:19","modified_gmt":"2018-07-04T09:59:19","slug":"quarterly-report-of-abdrc-31-03-2017","status":"publish","type":"post","link":"https:\/\/csalb.ro\/en\/abdrc-reports\/quarterly-report-of-abdrc-31-03-2017\/","title":{"rendered":"QUARTERLY REPORT OF ABDRC  31.03.2017"},"content":{"rendered":"<p class=\"p1\">The interest and level of consumer awareness with ABDRC increased compared to last year. The results are about 50% better, according to the figures compared.<\/p>\n<p class=\"p1\"><!--more--><\/p>\n<p><strong>In the first 3 months of 2017, the following were registered:<\/strong><\/p>\n<ul>\n<li>(approximately) 2,660 consumer requests by phone;<\/li>\n<li>237 written applications:\n<ul>\n<li>96 of the written applications were found compliant;<\/li>\n<li>139 were questions or requests for miscellaneous\/general information to which the Procedural Secretariat replied in writing;<\/li>\n<li>2 non-compliant applications.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Means of filing compliant applications:<\/strong><\/p>\n<ul>\n<li>60 were filed by email;<\/li>\n<li>23 were brought to, and registered by consumers with the office of ABDRC.<\/li>\n<li>13 were mailed by consumers;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualification of the 96 compliant applications:<\/strong><\/p>\n<ul>\n<li>13 turned into casefiles;<\/li>\n<li>25 in screening phase (reviews of completeness of the documentation, requests for information and supporting documents);<\/li>\n<li>58 closed;<\/li>\n<li><em>7 casefiles are currently in progress, in different resolution stages (other than the 13 above), and these were:<\/em>\n<ul>\n<li><em>formed in 2016 and continue in 2017 (1 casefile);<\/em><\/li>\n<li><em>formed in 2017, but original in applications filed in 2016 (6 casefiles).<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualification of the 19 casefiles managed under the conciliation procedure (1 casefile in 2016 and 19 casefiles formed in 2017, of which two were consolidated):<\/strong><\/p>\n<ul>\n<li>3 resolutions rendered\/reports issued;<\/li>\n<li>2 preliminary casefiles;<\/li>\n<li>12 casefiles in phase of discussions\/meetings with the parties (1 casefile comes from two casefiles\/2017 which were consolidated);<\/li>\n<li>1 inadmissibility resolution;<\/li>\n<li>1 casefile in which the trader withdrew from the procedure.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>NOTE:<\/strong><\/p>\n<p>Both the interest and awareness of the consumers of ABDRC have raised compared to last year. The results are approximately 50% better, according to the figures compared:<\/p>\n<p>In 10 months of operation in 2016 (March &#8211; December), the following were registered:<\/p>\n<ul>\n<li>235 compliant applications \u2013 23.5 applications per month;<\/li>\n<li>46 casefiles \u2013 4.6 casefiles per month;<\/li>\n<li>26 non-compliant applications \u2013 2.6\/month.<\/li>\n<\/ul>\n<p>In the first 3 months of 2017, the following were registered:<\/p>\n<ul>\n<li>96 applications \u2013 32 applications per month;<\/li>\n<li>19 casefiles \u2013 6.33 casefiles per month;<\/li>\n<li>2 non-compliant applications \u2013 0.66\/month.<\/li>\n<\/ul>\n<p class=\"p1\">\n<div class=\"buton-descarca\"><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/Raport-CSALB_T1-2017_31.03.2017_dtp_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The interest and level of consumer awareness with ABDRC increased compared to last year. The results are about 50% better, according to the figures compared.<\/p>\n","protected":false},"author":1,"featured_media":6387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-7220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abdrc-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QUARTERLY REPORT OF ABDRC 31.03.2017 - Are you involved into a financial or banking dispute? | www.csalb.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csalb.ro\/en\/abdrc-reports\/quarterly-report-of-abdrc-31-03-2017\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"QUARTERLY REPORT OF ABDRC 31.03.2017 - Are you involved into a financial or banking dispute? | www.csalb.ro\" \/>\n<meta property=\"og:description\" content=\"The interest and level of consumer awareness with ABDRC increased compared to last year. 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