{"id":7203,"date":"2017-10-12T15:10:13","date_gmt":"2017-10-12T12:10:13","guid":{"rendered":"https:\/\/csalb.ro\/uncategorized\/raport-csalb-30-09-2017\/"},"modified":"2018-07-04T12:59:01","modified_gmt":"2018-07-04T09:59:01","slug":"report-on-alternative-banking-dispute-resolution-as-at-30-09-2017","status":"publish","type":"post","link":"https:\/\/csalb.ro\/en\/abdrc-reports\/report-on-alternative-banking-dispute-resolution-as-at-30-09-2017\/","title":{"rendered":"Report on Alternative Banking Dispute Resolution as at 30.09.2017"},"content":{"rendered":"<p><strong>Report on Alternative Dispute Resolution in Banking<\/strong><\/p>\n<p><!--more--><\/p>\n<p><strong>In the first 9 months of 2017, the following were registered:<\/strong><\/p>\n<ul>\n<li>(approximately) 5,300 consumer requests by phone;<\/li>\n<li>662 written applications:\n<ul>\n<li>267 of the written applications were found compliant;<\/li>\n<li>381 were questions or requests for miscellaneous\/general information to which the Procedural Secretariat replied in writing;<\/li>\n<li>14 non-compliant applications.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Means of filing compliant applications:<\/strong><\/p>\n<ul>\n<li>184 were filed by email;<\/li>\n<li>46 were brought to, and registered by consumers with the office of ABDRC.<\/li>\n<li>37 were mailed by consumers.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Qualification of the 267 compliant applications:<\/strong><\/p>\n<ul>\n<li>73 turned into casefiles (4 casefiles consolidated into 2 casefiles);<\/li>\n<li>47 in screening phase (review of documents);<\/li>\n<li>147 closed;<\/li>\n<\/ul>\n<p><strong>Breakdown of the 73 casefiles managed under the conciliation procedure (71 casefiles further to the two consolidations):<\/strong><\/p>\n<ul>\n<li>25 resolutions rendered;<\/li>\n<li>15 reports issued (2 consolidated casefiles);<\/li>\n<li>7 resolution notes served;<\/li>\n<li>7 preliminary casefiles;<\/li>\n<li>14 casefiles in phase of discussions\/meetings with the parties (2 consolidated casefiles);<\/li>\n<li>2 inadmissibility resolutions;<\/li>\n<li>1 casefile in which the trader withdrew from the procedure.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Sources of consumer information about ABDRC:<\/strong><\/p>\n<ul>\n<li>Banks 27% (loan agreements, replies to complaints, front-office employees, websites of banks, leaflets in bank agencies)<\/li>\n<li>National Consumer Protection Authority 21%<\/li>\n<li>Googling (Google, ABDRC website) 8%<\/li>\n<li>Media 7%<\/li>\n<li>Facebook 4%<\/li>\n<li>Acquaintances\/friends 4%<\/li>\n<li>No answer 29%<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>NOTE:<\/strong><\/p>\n<p>Both the interest and awareness of the consumers of ABDRC have raised compared to last year. As regards the number of casefiles under review, the results of the first 9 months of 2017 are almost 50% better than for the entire 2016, according to the figure compared:<\/p>\n<p>In 2016 (March &#8211; December), the following were registered:<\/p>\n<ul>\n<li>235 compliant applications \u2013 23.5 applications per month;<\/li>\n<li>46 casefiles \u2013 4.6 casefiles per month;<\/li>\n<li>26 non-compliant applications \u2013 2.6\/month.<\/li>\n<\/ul>\n<p>In the first 9 months of 2017, the following were registered:<\/p>\n<ul>\n<li>267 applications \u2013 30 applications per month;<\/li>\n<li>73 casefiles \u2013 8.1 casefiles per month;<\/li>\n<li>14 non-compliant applications \u2013 1.5\/month.<\/li>\n<\/ul>\n<p class=\"p1\">\n<div class=\"buton-descarca\"><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/Raport_CSALB_30_09_2017_dtp_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Report on Alternative Dispute Resolution in Banking<\/p>\n","protected":false},"author":2,"featured_media":6387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-7203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abdrc-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report on Alternative Banking Dispute Resolution as at 30.09.2017 - Are you involved into a financial or banking dispute? 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