{"id":7186,"date":"2016-12-07T12:34:55","date_gmt":"2016-12-07T12:34:55","guid":{"rendered":"https:\/\/csalb.ro\/proceduri\/"},"modified":"2022-01-31T18:50:00","modified_gmt":"2022-01-31T16:50:00","slug":"procedures","status":"publish","type":"page","link":"https:\/\/csalb.ro\/en\/procedures\/","title":{"rendered":"Procedures for individuals"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1481115665422{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column]<div class=\"custom-font \" style=\"text-align:left\"><h1 class=\"custom-font-element custom-font-2 \" style=\"text-transform:uppercase; \"><b>How can the ADR Center help you in the alternative dispute resolution?<\/b><\/h1 ><\/div><div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div>[vc_column_text]The ADR Center manages the infrastructure needed for ADR through 2 types of procedures:<\/p>\n<ol>\n<li><b>The ADR procedure concluded with proposing a solution (conciliation procedure)<\/b>: the procedure is finalized after the parties have accepted the resolution proposed by the conciliator through the Solving Note. The deadline for the parties to accept \/ deny the solution is 15 days after receiving the proposal. The parties may withdraw from the proceedings at any time.<\/li>\n<li><b>The ADR procedure concluded with imposing a solution (arbitration procedure)<\/b>: the procedure is finalized with imposing a solution mandatory for both sides. The procedure is similar to that of the judgement courts, but with shorter terms, within maximum 90 calendar days, and can be agreed upon. The parties can not withdraw from the proceedings.<\/li>\n<\/ol>\n<p>Conciliators \/ arbitrators appointed to resolve disputes propose or impose a solution, depending on the procedure chosen, following the analysis of the documents and the discussions with the parties.<\/p>\n<p><strong>These procedures are optional, voluntary, separated from court proceedings and free of charge for the consumer.<\/strong>[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div>[vc_cta h2=&#8221;3 CONDITIONS FOR A SUCCESSFUL NEGOTIATION WITH YOUR BANK\/ NBFI&#8221; style=&#8221;outline&#8221; color=&#8221;orange&#8221;]<\/p>\n<ol>\n<li><strong>In order your bank\/NBFI to review your application<\/strong>, please fill out each column of the application, give a brief account of the facts, articulate your claims, and enclose supporting documents to your application (e.g.: photocopies of documents evidencing the drop in income or rise in costs, evidence of the reported errors\/issues, medical records, etc.).<\/li>\n<li>Also, please send us&nbsp;<strong>valid contact details (email\/phone)<\/strong> and make sure that you can be reached by them. By checking out the inbox of your email address, you make sure that take note in due time of any new information sent to you by the bank and\/or the conciliator. You will use the same email address also to agree to the conciliator by and to the solution they proposed, and in some instances, you are required to reply with additional documents. When you don&#8217;t reply, your case can be closed on the ground &#8220;withdrawn consumer&#8221;.<\/li>\n<li>We remind you that no request for deregistration from the&nbsp;<strong>Credit Office<\/strong>&nbsp;may be subjected to negotiation via ABDRC. For such requests, we recommend that you approach banks\/NBFIs directly!<\/li>\n<\/ol>\n<p>[\/vc_cta][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"divider dotted-line\" style=\"text-align:center;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:30px; border-bottom: 1px dotted #000000; width: 100%\"><\/div><\/div><div class=\"custom-font \" style=\"text-align:center\"><h1 class=\"custom-font-element  \" style=\"\"><\/p>\n<p style=\"text-align: center;\">THE STEPS FOR CONCILIATION<\/p>\n<p><\/h1 ><\/div><div class=\"divider dotted-line\" style=\"text-align:center;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:5px; margin-bottom:20PX; border-bottom: 1px dotted #000000; width: 100%\"><\/div><\/div>[vc_column_text]<img decoding=\"async\" class=\"aligncenter size-large wp-image-9804\" src=\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg\" alt=\"\" width=\"846\" height=\"1024\" srcset=\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg 846w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-248x300.jpg 248w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-768x929.jpg 768w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-1269x1536.jpg 1269w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-610x738.jpg 610w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna.jpg 1290w\" sizes=\"(max-width: 846px) 100vw, 846px\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1539765077912{padding-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column text_align=&#8221;center&#8221; width=&#8221;1\/4&#8243; el_class=&#8221;buton-suna&#8221;]<a class=\"za-btn custom-font-7 animate_icon\" href=\"tel:0219414\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-phone\"><\/i><\/span>Call 021.9414<\/span><\/a>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">(Tap to call)<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column text_align=&#8221;center&#8221; width=&#8221;1\/4&#8243; el_class=&#8221;buton-contact&#8221;]<a class=\"za-btn custom-font-7 animate_icon\" href=\"mailto:office@csalb.ro\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-envelope\"><\/i><\/span>Contact us<\/span><\/a>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">(Send an email <a href=\"mailto:office@csalb.ro\">office@csalb.ro<\/a>)<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"divider dotted-line\" style=\"text-align:center;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:30px; border-bottom: 1px dotted #000000; width: 100%\"><\/div><\/div><div class=\"custom-font \" style=\"text-align:center\"><h1 class=\"custom-font-element  \" style=\"\"><\/p>\n<p style=\"text-align: center;\">THE STEPS FOR ARBITRATION<\/p>\n<p><\/h1 ><\/div><div class=\"divider dotted-line\" style=\"text-align:center;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:5px; margin-bottom:20PX; border-bottom: 1px dotted #000000; width: 100%\"><\/div><\/div>[vc_column_text]<img decoding=\"async\" class=\"aligncenter size-large wp-image-9803\" src=\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-842x1024.jpg\" alt=\"\" width=\"842\" height=\"1024\" srcset=\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-842x1024.jpg 842w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-247x300.jpg 247w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-768x934.jpg 768w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-1262x1536.jpg 1262w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna-610x742.jpg 610w, https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-impusa-poza-buna.jpg 1283w\" sizes=\"(max-width: 842px) 100vw, 842px\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1583487685675{padding-top: 30px !important;padding-bottom: 25px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column text_align=&#8221;center&#8221; width=&#8221;1\/4&#8243; el_class=&#8221;buton-suna&#8221;]<a class=\"za-btn custom-font-7 animate_icon\" href=\"tel:0219414\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-phone\"><\/i><\/span>Call 021.9414<\/span><\/a>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">(Tap to call)<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column text_align=&#8221;center&#8221; width=&#8221;1\/4&#8243; el_class=&#8221;buton-contact&#8221;]<a class=\"za-btn custom-font-7 animate_icon\" href=\"mailto:office@csalb.ro\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-envelope\"><\/i><\/span>Contact us<\/span><\/a>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">(Send an email <a href=\"mailto:office@csalb.ro\">office@csalb.ro<\/a>)<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481902706158{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column]<div class=\"divider dotted-line\" style=\"text-align:center;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:3px; margin-bottom:5PX; border-bottom: 1px dotted #000000; width: 100%\"><\/div><\/div><div class=\"custom-font \" style=\"text-align:center\"><h1 class=\"custom-font-element custom-font-4 \" style=\"text-transform:uppercase; \"><\/p>\n<p style=\"text-align: center;\"><b>What are the steps?<\/b><\/p>\n<p><\/h1 ><\/div><div class=\"divider dotted-line\" style=\"text-align:left;\"><div class=\"divider-elm dotted-line\" style=\"margin-top:5px; margin-bottom:20px; border-bottom: 1px dotted #333333; width: 100%\"><\/div><\/div>[vc_column_text]The dissatisfied consumer with the contractual relationship with the credit institution (bank \/ IFN), makes a request to the credit institution and, if not satisfied with the response received&#8230;[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][\/vc_column][vc_column css=&#8221;.vc_custom_1530697365372{margin-top: 30px !important;}&#8221; el_class=&#8221;buton-descarca&#8221;]<div class=\"custom-font \" style=\"text-align:left\"><h1 class=\"custom-font-element custom-font-4 \" style=\"\"><b>Documents<\/b><\/h1 ><\/div>[vc_column_text]<\/p>\n<h3>The ADR procedure concluded with proposing a solution<\/h3>\n<p>To send an application for the ADR procedure concluded with proposing a solution, please verify the documents below.[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/Procedura-cu-solutie-propusa_21.02.2018_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481724631362{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column el_class=&#8221;buton-descarca&#8221;][vc_column_text]<\/p>\n<h3>The ADR procedure concluded with imposing a solution<\/h3>\n<p>To send an application for the ADR procedure concluded with imposing a solution, please verify the documents below.[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/Procedura-cu-solutie-impusa_10.08.2016_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481897813687{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column el_class=&#8221;buton-descarca&#8221;][vc_column_text]<\/p>\n<h3>Useful information for the consumer &#8211; The ADR procedure concluded with proposing a solution<\/h3>\n<p>Access consumers rights and obligations:[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/informatii-utile-pentru-consumator-propusa-engleza.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481724612366{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column el_class=&#8221;buton-descarca&#8221;][vc_column_text]<\/p>\n<h3>Useful information for the consumer &#8211; The ADR procedure concluded with imposing a solution<\/h3>\n<p class=\"p1\">Access consumers rights and obligations:<\/p>\n<p>[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/informatii-utile-pentru-consumator-impusa-engleza.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download<\/span><\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481903083157{margin-top: 50px !important;margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column el_class=&#8221;buton-descarca&#8221;]<div class=\"custom-font \" style=\"text-align:left\"><h1 class=\"custom-font-element custom-font-4 \" style=\"\"><b>Forms<\/b><\/h1 ><\/div>[vc_column_text]<\/p>\n<h3>Application form &#8211; The ADR procedure concluded with proposing a solution<\/h3>\n<p>Download the application, fill in the information and send it to the e-mail <strong><a href=\"mailto:office@csalb.ro\">office@csalb.ro<\/a>.<\/strong>[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/O-26711_ANEXA-5-CERERE-pt.-PROCEDURA-solutie-PROPUSA_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download PDF<\/span><\/a><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/O-26711_ANEXA-5-CERERE-pt.-PROCEDURA-solutie-PROPUSA_EN_f.docx\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download DOCX<\/span><\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1481724631362{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;border-radius: 1px !important;}&#8221;][vc_column el_class=&#8221;buton-descarca&#8221;][vc_column_text]<\/p>\n<h3>Application form &#8211; The ADR procedure concluded with imposing a solution<\/h3>\n<p>Download the application, fill in the information and send it to the e-mail&nbsp;<strong><a href=\"mailto:office@csalb.ro\">office@csalb.ro<\/a>.<\/strong>[\/vc_column_text]<div class=\"divider empty-space\" style=\"text-align:left;\"><div class=\"divider-elm empty-space\" style=\"margin-top:15px; \"><\/div><\/div><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/O-26711_ANEXA-24-CERERE-pt.-PROCEDURA-solutie-IMPUS\u0102_EN_f.pdf\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download PDF<\/span><\/a><a class=\"za-btn custom-font-7 animate_icon\" href=\"https:\/\/csalb.ro\/wp-content\/uploads\/2018\/03\/O-26711_ANEXA-24-CERERE-pt.-PROCEDURA-solutie-IMPUSA\u0306_EN_f.docx\" target=\"_self\" style=\" font-size:11px;  letter-spacing:2px;  padding-top:10px; padding-bottom:10px;  padding-right:20px;  padding-left:20px;  border:2px solid #ee7f01;  border-radius: 0px; -webkit-border-radius: 0px; -moz-border-radius: 0px; -o-border-radius: 0px;  color: #ee7f01;  background-color: #ffffff; \" onmouseover=\" this.style.color='#f5ca89'; this.style.backgroundColor='#333333'; this.style.borderColor='#333333';\" onmouseout=\" this.style.borderColor='#ee7f01'; this.style.color='#ee7f01'; this.style.backgroundColor='#ffffff';\"><span class=\"button-text\"><span class=\"icon\"><i class=\"fa fa-download\"><\/i><\/span>Download DOCX<\/span><\/a>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1481115665422{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column][vc_column_text]The ADR Center manages the infrastructure needed for ADR through 2 types of procedures: The ADR procedure concluded with proposing a solution (conciliation procedure): the procedure is finalized after the parties have accepted the resolution proposed by the conciliator&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-7186","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csalb.ro\/en\/procedures\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1481115665422{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column][vc_column_text]The ADR Center manages the infrastructure needed for ADR through 2 types of procedures: The ADR procedure concluded with proposing a solution (conciliation procedure): the procedure is finalized after the parties have accepted the resolution proposed by the conciliator...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/csalb.ro\/en\/procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"Are you involved into a financial or banking dispute? | www.csalb.ro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/csalb.ro\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-31T16:50:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/\",\"url\":\"https:\/\/csalb.ro\/en\/procedures\/\",\"name\":\"Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro\",\"isPartOf\":{\"@id\":\"https:\/\/csalb.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg\",\"datePublished\":\"2016-12-07T12:34:55+00:00\",\"dateModified\":\"2022-01-31T16:50:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/csalb.ro\/en\/procedures\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/#primaryimage\",\"url\":\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg\",\"contentUrl\":\"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/csalb.ro\/en\/procedures\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/csalb.ro\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Procedures for individuals\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/csalb.ro\/#website\",\"url\":\"https:\/\/csalb.ro\/\",\"name\":\"Are you involved into a financial or banking dispute? | www.csalb.ro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/csalb.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/csalb.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/csalb.ro\/#organization\",\"name\":\"CSALB\",\"url\":\"https:\/\/csalb.ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/csalb.ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/csalb.ro\/wp-content\/uploads\/2016\/12\/logo-mare-png-second.png\",\"contentUrl\":\"https:\/\/csalb.ro\/wp-content\/uploads\/2016\/12\/logo-mare-png-second.png\",\"width\":300,\"height\":136,\"caption\":\"CSALB\"},\"image\":{\"@id\":\"https:\/\/csalb.ro\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/csalb.ro\",\"https:\/\/www.youtube.com\/channel\/UCfFZhzrqlG-YvmhHXnZ8d6A\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/csalb.ro\/en\/procedures\/","og_locale":"en_US","og_type":"article","og_title":"Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro","og_description":"[vc_row css=&#8221;.vc_custom_1481115665422{margin-bottom: 25px !important;border-bottom-width: 1px !important;padding-bottom: 25px !important;border-bottom-color: rgba(51,51,51,0.55) !important;border-bottom-style: solid !important;}&#8221;][vc_column][vc_column_text]The ADR Center manages the infrastructure needed for ADR through 2 types of procedures: The ADR procedure concluded with proposing a solution (conciliation procedure): the procedure is finalized after the parties have accepted the resolution proposed by the conciliator...","og_url":"https:\/\/csalb.ro\/en\/procedures\/","og_site_name":"Are you involved into a financial or banking dispute? | www.csalb.ro","article_publisher":"https:\/\/www.facebook.com\/csalb.ro","article_modified_time":"2022-01-31T16:50:00+00:00","og_image":[{"url":"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/csalb.ro\/en\/procedures\/","url":"https:\/\/csalb.ro\/en\/procedures\/","name":"Procedures for individuals - Are you involved into a financial or banking dispute? | www.csalb.ro","isPartOf":{"@id":"https:\/\/csalb.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/csalb.ro\/en\/procedures\/#primaryimage"},"image":{"@id":"https:\/\/csalb.ro\/en\/procedures\/#primaryimage"},"thumbnailUrl":"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg","datePublished":"2016-12-07T12:34:55+00:00","dateModified":"2022-01-31T16:50:00+00:00","breadcrumb":{"@id":"https:\/\/csalb.ro\/en\/procedures\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/csalb.ro\/en\/procedures\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/csalb.ro\/en\/procedures\/#primaryimage","url":"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg","contentUrl":"https:\/\/csalb.ro\/wp-content\/uploads\/2020\/03\/Infografic-CSALB-propusa-poza-buna-846x1024.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/csalb.ro\/en\/procedures\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/csalb.ro\/en\/"},{"@type":"ListItem","position":2,"name":"Procedures for individuals"}]},{"@type":"WebSite","@id":"https:\/\/csalb.ro\/#website","url":"https:\/\/csalb.ro\/","name":"Are you involved into a financial or banking dispute? | www.csalb.ro","description":"","publisher":{"@id":"https:\/\/csalb.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/csalb.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/csalb.ro\/#organization","name":"CSALB","url":"https:\/\/csalb.ro\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/csalb.ro\/#\/schema\/logo\/image\/","url":"https:\/\/csalb.ro\/wp-content\/uploads\/2016\/12\/logo-mare-png-second.png","contentUrl":"https:\/\/csalb.ro\/wp-content\/uploads\/2016\/12\/logo-mare-png-second.png","width":300,"height":136,"caption":"CSALB"},"image":{"@id":"https:\/\/csalb.ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/csalb.ro","https:\/\/www.youtube.com\/channel\/UCfFZhzrqlG-YvmhHXnZ8d6A"]}]}},"_links":{"self":[{"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/pages\/7186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/comments?post=7186"}],"version-history":[{"count":17,"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/pages\/7186\/revisions"}],"predecessor-version":[{"id":10730,"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/pages\/7186\/revisions\/10730"}],"wp:attachment":[{"href":"https:\/\/csalb.ro\/en\/wp-json\/wp\/v2\/media?parent=7186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}